Is this Shangri-La Sydney pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Shangri-La Sydney?

Check-in time for Shangri-La Sydney starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Shangri-La Sydney have a swimming pool?

Yes, this Shangri-La Sydney has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Shangri-La Sydney a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Shangri-La Sydney wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Shangri-La Sydney is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Shangri-La Sydney?

Based on the information reported by the owner or manager, the Shangri-La Sydney indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Shangri-La Sydney?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Shangri-La Sydney | Hotel in The Rocks

| 9.2 (2490 Reviews) | 1 Bathroom

Hotel in The Rocks

Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Shangri-La Sydney offers 565 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Digital television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Free toiletries

Hair dryer

Towels

Bathrobes

Private bathroom

Separate bathtub and shower

Bedroom

Bed sheets

Air conditioning (climate-controlled)

Free cribs/infant beds

Pillow menu

Premium bedding

Blackout drapes/curtains

Hypo-allergenic bedding

In-room massage

Free newspapers

Recycling

Turndown service

Phone

Iron/ironing board (on request)

Laptop-compatible safe

Local maps

Slippers

Desk

Soundproofing

Breakfast

2 restaurants

Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: AUD 52-67 for adults and AUD 25-25 for children

1 bar

24-hour room service

Coffee/tea maker

Free bottled water

Parking

RV/bus/truck parking (surcharge) on site

Limo/town car service

Secured covered valet parking on site (AUD 105 per day; includes in/out privileges)

Height restrictions apply for onsite parking

Accessibility

Elevator door width (inches): 42

Elevator

Wheelchair accessible (may have limitations)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Hiking/biking trails

Bicycle rentals

Golfing

Sauna

Full-service spa

Steam room

Fitness center

Indoor pool

Entertainment

40-inch TV

Digital channels

General

Conference space (20451 square feet)

Computer station

Meeting rooms - 20

Free newspapers in lobby

Banquet hall

Elevator

Ballroom

ATM/banking services

Front-desk safe

Chinese (Mandarin)

Japanese

English

Vegetarian dining options

Romance packages available

Smoke-free property

Couples dining

Guest Services

Soundproofed rooms

Free cribs/infant beds

Indoor pool

Daily housekeeping

Multilingual staff

Concierge services

Porter/bellhop

Luggage storage

Tour/ticket assistance

Turndown service

24-hour front desk

Wedding services

Internet

Available in all rooms: Free WiFi and wired Internet

Available in some public areas: Free WiFi and wired Internet

Outdoors

Pool sun loungers

Terrace

Spa

Aromatherapy

Massage/treatment rooms

Massage - Swedish

Body wraps

Sauna

Massage - hot stone

Massage - prenatal

Spa open select days

Body scrubs

Massage - deep-tissue

6 treatment rooms

Couples treatment room(s)

Facials

Body treatments

Detox wraps

Policies

Check-in

Check-in time starts at 3 pm contactless check-in available minimum check-in age: 18

Check-out

Check-out before 11 am contactless check-out available express check-out available

Child Policy

Children are welcome. kids stay free! up to 2 children 11 years old and younger stay free when using existing bedding. rollaway/extra beds are available for aud 275.0 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately aud 52 to 67 for adults, and aud 25 to 25 for children covered valet parking fee: aud 105 per day (in/out privileges) rollaway bed fee: aud 275.0 per night credit card charges are subject to a surcharge of 1.85 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 92 003 643 963 safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the listed child breakfast fee applies to guests age 11 and younger. the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted

Reviews

Juho

Jan 15, 2026 09:07:22 PM

Review Score: 10

Summary: Room was great and staff was very friendly and helpful.

See All Reviews

Room Arrangement

Room Info	Facilities
Ambassador Suite, Lounge Access, High Floor Room Size: 1130 square feet m² 1 King Bed	General Square feet - 1130, Number of living rooms 0, Ping - 31.76, No rollaway/extra beds, Number of bedrooms - 0, Square meters - 105, Club level room, Bed count minimum 1, Bed count maximum 1, City view
Royal Suite, Club Lounge Access, Harbor View (High Floor) Room Size: m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Harbor view, Club level room, Bed count minimum 1, Bed count maximum 1
Presidential Suite, Club Lounge Access, Harbor View (High Floor) Room Size: m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Harbor view, Club level room, Bed count minimum 1, Bed count maximum 1
Suite, Club Lounge Access, Harbor View (Governor, High Floor) Room Size: 1227 square feet m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Harbor view, Ping - 34.48, Square feet - 1227, Club level room, Square meters - 114, Bed count minimum 1, Bed count maximum 1
Deluxe Opera House, Room, 1 King Bed, City View Room Size: 430 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 40, Number of bedrooms - 0, Bed count minimum 1, Extra bed count 1, Square feet - 430, Bed count maximum 1, City view, Ping - 12.08
Deluxe Opera House, 2 Twin Beds, City View Room Size: 430 square feet m² 2 Twin Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 40, Number of bedrooms - 0, Extra bed count 1, Square feet - 430, Bed count minimum 2, City view, Ping - 12.08, Bed count maximum 2
Executive Sydney Harbour View 1 King Room Size: 484 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Outdoor spaces not available, Number of bedrooms - 0, Harbor view, Square feet - 484, Ping - 13.6, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1
Executive Opera House City View 1 King Room Size: 430 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 40, Number of bedrooms - 0, Bed count minimum 1, Extra bed count 1, Square feet - 430, Bed count maximum 1, City view, Ping - 12.08
Executive Opera House City View 2 Twins Room Size: 430 square feet m² 2 Twin Beds	General Number of living rooms 0, Square meters - 40, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 430, Bed count minimum 2, City view, Ping - 12.08, Bed count maximum 2
Executive Darling Harbour 2 Twins Room Size: 430 square feet m² 2 Double Beds	General Number of living rooms 0, Square meters - 40, No rollaway/extra beds, Number of bedrooms - 0, Bay view, Extra bed count 0, Square feet - 430, Bed count minimum 2, Ping - 12.08, Bed count maximum 2
Horizon Opera House City View 1 King Room Size: 430 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 40, Number of bedrooms - 0, Club level room, Bed count minimum 1, Extra bed count 1, Square feet - 430, Bed count maximum 1, City view, Number of bathrooms - 1, Ping - 12.08
Executive Sydney Harbour View 2 Twins Room Size: 538 square feet m² 2 Twin Beds	General Number of living rooms 0, Square meters - 50, No rollaway/extra beds, Number of bedrooms - 0, Harbor view, Square feet - 538, Ping - 15.12, Bed count minimum 2, Bed count maximum 2
Executive Darling Harbour 1 King Room Size: 430 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 40, Number of bedrooms - 0, Bay view, Bed count minimum 1, Extra bed count 1, Square feet - 430, Bed count maximum 1, Ping - 12.08
Premier Harbour Bridge King Room Room Size: 645 square feet m² 1 King Bed	General Square feet - 645, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square meters - 60, Ping - 18.13, Harbor view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Harbour Bridge Suite 1 King Room Size: 893 square feet m² 1 King Bed	General Number of living rooms 0, Partial sea view, Square meters - 83, No rollaway/extra beds, Number of bedrooms - 0, Ping - 25, Bed count minimum 1, Bed count maximum 1, Square feet - 893, Number of bathrooms - 1
Horizon Darling Harbour 1 King Room Size: 430 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 40, Number of bedrooms - 0, Bay view, Ping - 12, Club level room, Bed count minimum 1, Extra bed count 1, Square feet - 430, Bed count maximum 1, Number of bathrooms - 1
Horizon Sydney Harbour View 1 King Room Size: 484 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Harbor view, Square feet - 484, Club level room, Ping - 13.6, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Number of bathrooms - 1
Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor Room Size: 893 square feet m² 1 King Bed	General Square meters - 83, No rollaway/extra beds, Harbor view, Number of bedrooms - 1, Ping - 25.1, Club level room, Separate bedroom, Bed count minimum 1, Number of living rooms 1, Bed count maximum 1, Square feet - 893
Deluxe Darling Harbour 1 King Room Size: 430 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square meters - 39.7, Ping - 12, Bed count minimum 1, Extra bed count 1, Square feet - 430, Bed count maximum 1, City view
Deluxe Darling Harbour 2 Twins Room Size: 430 square feet m² 2 Twin Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square meters - 39.9, Extra bed count 1, Square feet - 430, Bed count minimum 2, City view, Ping - 12.08, Bed count maximum 2
Horizon Club Spa Suite 1 King, Lounge Access, High Floor Room Size: 829 square feet m² 1 King Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Bay view, Square feet - 829, Ping - 23.3, Club level room, Bed count minimum 1, Bed count maximum 1, Square meters - 77
Deluxe Harbour Bridge King Room Room Size: 484 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Partial sea view, Number of bedrooms - 0, Square feet - 484, Ping - 13.6, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1
Deluxe Harbour Bridge Twin Room Room Size: 538 square feet m² 2 Twin Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Partial sea view, Square meters - 50, Number of bedrooms - 0, Square feet - 538, Ping - 15.12, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Horizon Suite, 1 King Bed, Lounge Access Tower High Floor Room Size: 936 square feet m² 1 King Bed	General Square meters - 87, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 936, Harbor view, Club level room, Bed count minimum 1, Ping - 26.3, Bed count maximum 1
Grand Premier Sydney Harbour View 1 King Room Size: 646 square feet m² 1 King Bed	General Square feet - 646, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square meters - 60, Harbor view, Ping - 18.15, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor Room Size: 646 square feet m² 1 King Bed	General Square feet - 646, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square meters - 60, Harbor view, Ping - 18.15, Club level room, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Executive Sydney Harbour Suite 1 King Room Size: 893 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 83, No rollaway/extra beds, Number of bedrooms - 0, Harbor view, Ping - 25.1, Club level room, Bed count minimum 1, Bed count maximum 1, Square feet - 893, Number of bathrooms - 1