Mercure Pontianak City Center | Hotel in Pontianak

| 8.2 (86 Reviews) |  4 Bathrooms  15 Guests
Pontianak Hotel | Mercure Pontianak City Center

Hotel in Pontianak

Mercure Pontianak City Center offers contemporary accommodations in West Kalimantan, a 15-minute drive from Supadio International Airport. It features free Wi-Fi connection, a spa with face and body treatments and an outdoor pool. The guest rooms of the Mercure combine traditional décor with designer furnishings. They include air conditioning and satellite TV channels. There is a spacious seating area and private bathrooms with hairdryer and bathrobes. Ebony Restaurant and Bar serves a fusion of Asian, Western and authentic Indonesian food, with an eye-catching open kitchen. Other facilities of the Mercure Pontianak City Center include a well-equipped gym and an airport shuttle service. Located next to the biggest shopping mall complex in West Kalimantan, the hotel offers many shopping and entertaining possibilities. Free private parking is available on site.

Mercure Pontianak City Center is located in Pontianak.

This 257 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Balcony/Terrace, Sports/Activities, Restaurant, and several others. This is a 4 star rated property and has over 86 reviews with the average score of 8.2 . Coming to Pontianak and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 257 Bedrooms Hotel if you want to learn more about this place in Pontianak. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Pontianak City Center in Pontianak is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Pontianak City Center”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Wine/Champagne
  • Breakfast in the room
  • Bar
  • Fruit
  • Restaurant
Parking
  • Free parking
  • Private Parking
  • Parking
Activities
  • Spa/Wellness packages
  • Fitness
  • Fitness center
  • Themed dinners
  • Massage
  • Live music/Performance
  • Spa facilities
  • Cycling
  • Locker rooms
General
  • Air conditioning
  • Wifi in all areas
  • Safe
  • Elevator
  • Family rooms
  • Non-smoking rooms
  • Soundproof rooms
  • Facilities for disabled guests
Guest Services
  • Room service
  • Business center
  • Concierge
  • 24-hour front desk
  • Valet parking
  • Laundry
  • Baggage storage
  • Ironing service
  • Shared lounge/TV area
  • Airport shuttle
  • Car rental
  • Meeting/Banquet facilities
  • Airport shuttle (additional charge)
  • Daily housekeeping
  • Packed lunches
  • Fax/Photocopying
  • Invoice provided
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • BBQ facilities
  • Outdoor pool (year-round)
  • Outdoor pool
  • Terrace
Security/Safety
  • Key access
  • Smoke alarms
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
  • Security alarm
  • 24-hour security
  • Key card access
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Face masks for guests available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Process in place to check health of guests
  • Access to healthcare professionals
  • Hand sanitizer in guest accommodation and common areas
  • Thermometers for guests provided by property
  • Screens or physical barriers between staff and guests in appropriate areas
  • Mobile app for room service
  • Contactless check-in/out
  • Cashless payment available
  • Physical distancing rules followed
Spa
  • Swimming pool
  • Kids' pool

Policies

Check-in
The minimum age for check-in is 21
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Reviews

Value for money:
7.4
Location:
8.4
Staff:
7.9
Facilities:
7.8
Comfort:
7.9
Cleanliness:
8
Cui
Feb 9, 2026 08:00:00 AM
Review Score:   7
USA
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Breakfast very good with a lot of different foods, hotel staff very helpful
Negative: Hotel room need upgrade especially bathroom look old
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Twin Room
Room Type: Twin
Room Size: 25 m2
2 Twin bed(s) Bed
Deluxe Twin Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Towels, Free toiletries, Bathtub or shower, Toilet, Hairdryer, Conditioner, Shower cap, Shampoo, Shower, Body soap, Guest bathroom, Toilet paper, Slippers, Private bathroom, Toothbrush

General

Smoke Alarm, Trash cans, Interconnecting room(s) available, Hardwood or parquet floors, Air conditioning, Key access, Carpeted, Safe, Key card access

Media & Technology

Cable channels, Telephone, Satellite channels, Mobile hotspot device, Flat-screen TV, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Dryer, Electric kettle, Cleaning products

Living Area

Desk, Sofa, Sitting area

Bedroom

Extra long beds (> 6.5 ft), Childrens' cribs, Linens

View

Pool view, City view, View

Accessibility

Upper floors accessible by stairs only, Upper floors accessible by elevator

Room amenities

Sofa bed, Clothes rack, Non-feather pillow, Socket near the bed
Superior Twin Room
Room Type: Twin
Room Size: 22 m2
2 Twin bed(s) Bed
Superior Twin Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Towels, Free toiletries, Bathtub or shower, Toilet, Hairdryer, Conditioner, Shower cap, Shampoo, Shower, Body soap, Guest bathroom, Toilet paper, Slippers, Private bathroom, Toothbrush

General

Smoke Alarm, Trash cans, Air conditioning, Hardwood or parquet floors, Key access, Safe, Key card access

Media & Technology

Cable channels, Telephone, Satellite channels, Mobile hotspot device, Flat-screen TV, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Dryer, Electric kettle, Cleaning products

Living Area

Desk, Sitting area

Bedroom

Extra long beds (> 6.5 ft), Childrens' cribs, Linens

View

Pool view, City view, View

Accessibility

Upper floors accessible by stairs only, Upper floors accessible by elevator

Room amenities

Socket near the bed, Clothes rack, Non-feather pillow
Deluxe King Room
Room Type: Double
Room Size: 25 m2
1 Full bed(s) Bed
Deluxe King Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Towels, Free toiletries, Bathtub or shower, Toilet, Hairdryer, Conditioner, Shower cap, Shampoo, Shower, Body soap, Guest bathroom, Toilet paper, Slippers, Private bathroom, Toothbrush

General

Smoke Alarm, Trash cans, Interconnecting room(s) available, Hardwood or parquet floors, Air conditioning, Key access, Carpeted, Safe, Key card access

Media & Technology

Cable channels, Telephone, Satellite channels, Mobile hotspot device, Flat-screen TV, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Dryer, Electric kettle, Cleaning products

Living Area

Desk, Sofa, Sitting area

Bedroom

Extra long beds (> 6.5 ft), Childrens' cribs, Linens

View

Pool view, City view, View

Accessibility

Upper floors accessible by stairs only, Upper floors accessible by elevator

Room amenities

Sofa bed, Clothes rack, Non-feather pillow, Socket near the bed
Superior King Room
Room Type: Double
Room Size: 22 m2
1 Full bed(s) Bed
Superior King Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Towels, Free toiletries, Bathtub or shower, Toilet, Hairdryer, Conditioner, Shower cap, Shampoo, Shower, Body soap, Guest bathroom, Toilet paper, Slippers, Private bathroom, Toothbrush

General

Smoke Alarm, Trash cans, Air conditioning, Hardwood or parquet floors, Key access, Safe, Key card access

Media & Technology

Cable channels, Telephone, Satellite channels, Mobile hotspot device, Flat-screen TV, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Dryer, Electric kettle, Cleaning products

Living Area

Desk, Sitting area

Bedroom

Extra long beds (> 6.5 ft), Childrens' cribs, Linens

View

Pool view, City view, View

Accessibility

Upper floors accessible by stairs only, Upper floors accessible by elevator

Room amenities

Socket near the bed, Clothes rack, Non-feather pillow

FAQ's

Is this Mercure Pontianak City Center pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Pontianak City Center?

Check-in time for Mercure Pontianak City Center starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Pontianak City Center have a swimming pool?

Yes, this Mercure Pontianak City Center has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Pontianak City Center?

Best-rates for the Mercure Pontianak City Center starts from $38 per night with includes Bar, Security/Safety, Business Services, Spa, Barbecue/Outdoor Cooking, Air Conditioner, Parking, Pool, Transportation/Shuttle, Child Friendly, Laundry, Balcony/Terrace, Sports/Activities, Restaurant, Guest Services, Entertainment, Breakfast, Internet, TV, Wheelchair Accessible, Accessibility, Wellness Facilities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mercure Pontianak City Center a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Pontianak City Center wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Pontianak City Center is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Pontianak City Center?

Based on the information reported by the owner or manager, the Mercure Pontianak City Center indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Pontianak City Center?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD38
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