Is this Mercure Melbourne Southbank pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Mercure Melbourne Southbank have a swimming pool?

No, this Mercure Melbourne Southbank does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Melbourne Southbank?

Best-rates for the Mercure Melbourne Southbank starts from $106 per night with includes Guest Services, Laundry, Air Conditioner, Accessibility, Internet, Kitchen, Business Services, Wellness Facilities, Parking, Breakfast, Bedding/Linens, Child Friendly, Wheelchair Accessible, Security/Safety with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mercure Melbourne Southbank a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Melbourne Southbank wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Melbourne Southbank is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Melbourne Southbank?

Based on the information reported by the owner or manager, the Mercure Melbourne Southbank indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Melbourne Southbank?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mercure Melbourne Southbank | Hotel in Southbank

| 8.4 (1008 Reviews) | 1 Bathroom

Southbank Hotel | Mercure Melbourne Southbank

Hotel in Southbank

Hotel in Melbourne, near Crown Casino
This smoke-free hotel features conference space, concierge services, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk and a banquet hall are onsite.
Housekeeping is available once per stay.
Mercure Melbourne Southbank offers 275 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. 40-inch Smart televisions come with satellite channels. Accommodations at this 4-star hotel have kitchenettes with microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shower

Hair dryer

Private bathroom

Towels

Eco-friendly toiletries

Bedroom

Blackout drapes/curtains

Bed sheets

Air conditioning (climate-controlled)

Separate sitting area

Iron/ironing board

Energy-saving switches

Water-efficient toilets only

LED light bulbs

Desk

Laptop-compatible safe

Bulk dispenser for toiletries

Connecting rooms available

Soundproofing

Water-efficient showers only

Eco-friendly cleaning products provided

Phone

Desk chair

Breakfast

Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: AUD 32 for adults and AUD 11 for children

Room service available

Electric kettle

Coffee/tea maker

Microwave

Cleaning supplies

Dining table

Mini-fridge

Kitchenette

Parking

Height restrictions apply for onsite parking

Electric car charging station on site

Offsite parking within 262 ft (AUD 35 per night)

Limited onsite parking

Accessibility

Visual alarms in hallways

Stair-free path to entrance

Elevator

Wheelchair-accessible registration desk

Wheelchair-accessible path of travel

Elevator door width (inches): 394

Wheelchair-accessible registration desk height (inches): 472

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible concierge desk

Front entrance ramp

Wheelchair-accessible lounge

Wheelchair-accessible public washroom

Wheelchair-accessible restaurant

Well-lit path to entrance

Thin carpet in room

Activities

Golfing

Entertainment

Satellite channels

40-inch Smart TV

General

Conference space (861 square feet)

Meeting rooms - 3

Water dispenser

Banquet hall

Elevator

English

Vegetarian dining options

Smoke-free property

At least 80% lighting from LEDs

Reusable cups only

Renovated entire property - August 2023

No plastic coffee stirrers

Water dispenser

Double-glazed windows

Biodegradable coffee stirrers

No plastic soda bottles

Local artist showcase

Local culture & ecosystem education

At least 80% of food locally-sourced

No plastic water bottles

Locally-owned & organized tours & activities

Biodegradable drinking straws

Vegan dining options

No plastic drinking straws

Reusable tableware only

Comprehensive recycling policy

Guest Services

Microwave

Soundproofed rooms

Dining table

Mini-fridge

Laundry facilities

Kitchenette

Change of towels (on request)

Change of bedsheets (on request)

24-hour front desk

Daily housekeeping

Laundry facilities

Luggage storage

Concierge services

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi and wired Internet

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before 11 am contactless check-out available

Child Policy

Children are welcome. kids stay free! children 11 years old and younger stay free when using existing bedding. rollaway/extra beds are available for aud 50 per stay.

Payment Policy

Fee for buffet breakfast: approximately aud 32 for adults and aud 11 for children nearby parking fee: aud 35 per night (262 ft away) rollaway bed fee: aud 50 per stay credit card charges are subject to a surcharge of 1.4 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property provides limited wifi access up to 1 mbps for up to 4 devices per room. additional access is available for a fee. this property reserves the right to pre-authorize the guest's credit card prior to arrival. this property uses eco-friendly cleaning products

Reviews

Suellen

Jan 26, 2026 02:03:36 PM

Review Score: 6

Summary: Nobody at checkin desk. Waited for ages and had to get cafe staff to go get someone. Same again later when we had to validate parking. Room not seviced so had to go and request extra tea and milk. Paid a high price for a busy time, so expected better staffing.

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Twin Room Room Size: 269 square feet m² 2 Twin Beds	General Ping - 8, Number of living rooms 0, Rollaway/extra beds (surcharge), Square feet - 269, Number of bedrooms - 0, Square meters - 25, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Standard Queen Room Room Size: m² 1 Queen Bed	General Rollaway/extra beds (surcharge), Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Superior Twin River View Room Room Size: m² 2 Twin Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, River view, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Standard Twin Room (Accessible) Room Size: 269 square feet m² 2 Twin Beds	General Ping - 8, Square feet - 269, Doorway wheelchair width (centimeters) - 1001, Toilet grab bar height (centimeters) - 599, Wheelchair-width doorways, Number of bedrooms - 1, Square meters - 25, Grab bar - near toilet, Toilet grab bar height (inches) - 236, Extra bed count 1, Lowered locks/deadbolt, Lowered electrical outlets in bathroom, Roll-in shower width (inches) - 394, Fixed shower seat, Roll-in shower width (centimeters) - 1001, Shower grab bar height (centimeters) - 599, Height-adjusted amenities, Bed count minimum 2, Rollaway/extra beds (surcharge), Grab bar - in shower, Low counters/sink height (inches) - 236, Doorway wheelchair width (inches) - 394, Low-height counters/sink, Hand-held showerhead, Wheelchair accessible, Shower grab bar height (inches) - 236, Free cribs/infant beds, Lowered peephole/view port in door, Low counters/sink height (centimeters) - 599, Roll-in shower, Bed count maximum 2
Superior Twin Room Room Size: 269 square feet m² 2 Twin Beds	General Ping - 8, Rollaway/extra beds (surcharge), Square feet - 269, Number of bedrooms - 1, Square meters - 25, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Superior Family Room Room Size: 258 square feet m² 2 Double Beds	General Square feet - 258, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 7, Square meters - 24, Bed count minimum 2, Bed count maximum 2
Superior Queen River View Room Room Size: m² 1 Queen Bed	General Rollaway/extra beds (surcharge), River view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Deluxe King Room Room Size: 269 square feet m² 1 King Bed	General Ping - 8, Number of living rooms 0, Rollaway/extra beds (surcharge), Square feet - 269, Number of bedrooms - 0, Square meters - 25, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Deluxe King River View Room Room Size: m² 1 King Bed	General Rollaway/extra beds (surcharge), River view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Superior Queen Room Room Size: 269 square feet m² 1 Queen Bed	General Ping - 8, Rollaway/extra beds (surcharge), Square feet - 269, Number of bedrooms - 1, Square meters - 25, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds