Is this Mercure Melbourne Caroline Springs pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Melbourne Caroline Springs?

Check-in time for Mercure Melbourne Caroline Springs starts counting from 2:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Melbourne Caroline Springs have a swimming pool?

Yes, this Mercure Melbourne Caroline Springs has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Mercure Melbourne Caroline Springs a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Melbourne Caroline Springs wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Melbourne Caroline Springs is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Melbourne Caroline Springs?

Based on the information reported by the owner or manager, the Mercure Melbourne Caroline Springs indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Melbourne Caroline Springs?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mercure Melbourne Caroline Springs | Hotel in Caroline Springs

| 8.3 (825 Reviews) | 3 Bathrooms 11 Guests

Caroline Springs Hotel | Mercure Melbourne Caroline Springs

Hotel in Caroline Springs

Overlooking Lake Caroline, Mercure Melbourne Caroline Springs offers rooms with a private balcony and flat-screen TV, just 25 minutes' drive from Melbourne International Airport. Guests enjoy a swimming pool, a hot tub and a fitness center. All air-conditioned rooms include a work desk, mini-bar and tea and coffee making facilities. All guests receive free covered parking. You can have a meal at the cafe or bistro which features a terrace offering lake views. The Sports Bar serves a range of local and international beer and offers pool tables and flat-screen TVs. Function and event spaces are also available. Mercure Melbourne Caroline Springs is 30 minutes’ drive from central Melbourne, 6.2 mi from Sunshine Hospital and a short drive from the Keilor, Sunshine, Truganina and Derrimut industrial and business parks.

Mercure Melbourne Caroline Springs is located in Caroline Springs.

This 92 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Accessibility, Fireplace/Heating, Bar, and several others. This is a 4 star rated property and has over 825 reviews with the average score of 8.3 . Coming to Caroline Springs and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 92 Bedrooms Hotel if you want to learn more about this place in Caroline Springs. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Melbourne Caroline Springs in Caroline Springs is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Melbourne Caroline Springs”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Private Pool

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Breakfast in the room

Kids' meals

Restaurant

Coffee house on site

Parking

Parking

Accessible parking

Parking on site

Free parking

Parking garage

Private Parking

Accessibility

Toilet with grab rails

Wheelchair accessible

Activities

Indoor pool

Fitness

Live music/Performance

Live sports events (broadcast)

Playground

Pool table

Casino

Indoor pool (year-round)

Fitness center

Hot tub/Jacuzzi

Entertainment

Indoor play area

General

Smoke-free property

Facilities for disabled guests

Heating

Family rooms

Non-smoking rooms

Elevator

Designated smoking area

Wifi in all areas

Paid Wifi

Air conditioning

Safe

Guest Services

Meeting/Banquet facilities

Shared lounge/TV area

Room service

Babysitting/Child services

Express check-in/out

ATM on site

Daily housekeeping

Baggage storage

Fax/Photocopying

Laundry

24-hour front desk

Internet

Wifi

Internet

Outdoors

Terrace

Outdoor furniture

Security/Safety

CCTV in common areas

Smoke alarms

Key card access

CCTV outside property

Fire extinguishers

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Food can be delivered to guest accommodation

Physical distancing in dining areas

Delivered food covered securely

Access to healthcare professionals

Staff follow all safety protocols as directed by local authorities

First aid kits available

Face masks for guests available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Cashless payment available

Physical distancing rules followed

Spa

Heated pool

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are not allowed

Please note, there is a 1.0% credit card surcharge when using a credit card, please note that mercure melbourne caroline springs requires an aud 250 credit card pre-authorization upon check in to cover any incidental charges, cash or debit cards are not acceptable forms of payment. , you must show a valid credit card and photo id upon check in. , this credit card must be in the same name as the guest's name on the booking confirmation.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

8.05

Location:

8.65

Staff:

8.63

Facilities:

8.53

Comfort:

8.68

Cleanliness:

8.7

Rebecca

Jan 13, 2026 08:00:00 AM

Review Score: 8

Australia

Reviewer Type: Couple

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Standard King Room with King Bed Room Type: Quad Room Size: 25 m² 1 Twin bed(s) Bed 1 Sofa bed Bed	Food & Drink Tea/Coffee maker Bathroom Private bathroom, Shower cap, Body soap, Shampoo, Conditioner, Towels, Walk-in shower, Toilet paper, Hairdryer, Shower, Toilet, Free toiletries General Carpeted, Ironing facilities, Trash cans, Heating, Interconnecting room(s) available, Iron, Smoke Alarm, Private entrance, Key card access, Laptop safe, Air conditioning, Safe Media & Technology Flat-screen TV, TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Outdoors Balcony, Outdoor furniture Living Area Sitting area, Desk Bedroom Linens, Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Electric kettle, Wine glasses Accessibility Toilet with grab rails, Shower chair, Upper floors accessible by elevator, Accessible by elevator, Roll-in shower, Entire unit wheelchair accessible Room Amenities Sofa bed, Adapter Pool and Spa Pool towels, Heated pool, Pool cover View Quiet street view
Studio Apartment with King Bed Room Type: Apartment Room Size: 25 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Private bathroom, Shower cap, Body soap, Shampoo, Conditioner, Towels, Walk-in shower, Toilet paper, Hairdryer, Shower, Toilet, Free toiletries General Carpeted, Ironing facilities, Trash cans, Heating, Interconnecting room(s) available, Iron, Smoke Alarm, Private entrance, Key card access, Laptop safe, Air conditioning, Safe Media & Technology Flat-screen TV, TV, Telephone, Cable channels Services Wake-up service, Wake-up service/Alarm clock Kitchen Electric kettle, Refrigerator, Kitchenette, Oven, Microwave, Washing machine, Stovetop, Kitchenware, Toaster, Wine glasses Outdoors Balcony, Outdoor furniture Living Area Sitting area, Desk Bedroom Linens, Wardrobe or closet, Alarm clock, Childrens' cribs Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Sofa bed, Adapter Pool and Spa Pool towels, Heated pool, Pool cover
Superior King Room Room Type: Triple Room Size: 30 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Private bathroom, Shower cap, Body soap, Shampoo, Conditioner, Towels, Walk-in shower, Toilet paper, Hairdryer, Shower, Toilet, Free toiletries General Carpeted, Ironing facilities, Trash cans, Heating, Iron, Smoke Alarm, Private entrance, Key card access, Laptop safe, Air conditioning, Safe Media & Technology Telephone, Flat-screen TV, TV, Cable channels, Streaming service (like Netflix) Services Wake-up service, Wake-up service/Alarm clock Outdoors Balcony, Outdoor furniture Living Area Sitting area, Desk Bedroom Linens, Wardrobe or closet, Alarm clock, Childrens' cribs Kitchen Electric kettle, Wine glasses Accessibility Accessible by elevator, Upper floors accessible by elevator Pool and Spa Pool towels, Heated pool, Pool cover Room Amenities Adapter