Is this Surabaya hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Surabaya hotel?

Check-in time for Surabaya hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Surabaya hotel have a swimming pool?

Yes, this Surabaya hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surabaya hotel?

Best-rates for the Surabaya hotel starts from $84 per night with includes Parking, TV, Accessibility, Business Services, Toiletries, Breakfast, Balcony/Terrace, Bar, Pool, Wellness Facilities, Kitchen, Laundry, Barbecue/Outdoor Cooking, Child Friendly, Air Conditioner, Designated Smoking Area, Wheelchair Accessible, Bedding/Linens, Restaurant, Guest Services, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Surabaya hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surabaya hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surabaya hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surabaya hotel?

Based on the information reported by the owner or manager, the Surabaya hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surabaya hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Four Points by Sheraton Surabaya, Tunjungan Plaza | Hotel in Surabaya

| 9.4 (295 Reviews) | 1 Bathroom

Surabaya Hotel | Four Points by Sheraton Surabaya, Tunjungan Plaza

Hotel in Surabaya

Hotel connected to the convention center in Surabaya with free parking
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking.
Housekeeping is available on request.
Four Points by Sheraton Surabaya, Tunjungan Plaza offers 293 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Toilet paper

Free toiletries

Bathrobes

Hair dryer

Towels

Soap

Shampoo

Toothbrush and toothpaste

Private bathroom

Bedroom

Air conditioning

Blackout drapes/curtains

Hypo-allergenic bedding

Free cribs/infant beds

Rollaway/extra beds (surcharge)

Premium bedding

Bed sheets

Phone

Safe

Electrical adapters/chargers

Recycling

Laptop-friendly workspace

Desk

Free newspapers

Iron/ironing board

Water-efficient showers only

Slippers

Energy-saving switches

Connecting rooms available

LED light bulbs

Window screens

Breakfast

1 bar

24-hour room service

1 restaurant and 1 coffee shop/cafe

Buffet breakfast available for a fee daily 6 AM–10:30 AM: IDR 260000 for adults and IDR 130000 for children

Coffee/tea maker

Free bottled water

Minibar

Parking

Airport shuttle on request

Free self parking on site

24-hour roundtrip airport shuttle (surcharge)

Wheelchair-accessible parking available

Valet parking on site (IDR 50000 per stay)

Accessibility

Visual alarms in hallways

Valet for wheelchair-equipped vehicle

Elevator

Accessible airport shuttle

Wheelchair-width doorways

Grab bar near toilet

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible lounge

Braille signage

Wheelchair-accessible registration desk

Low-height bed

Wheelchair-accessible parking

Wheelchair-accessible pool

Wheelchair-accessible restaurant

Wheelchair-accessible path of travel

Wheelchair-accessible path to elevator

Height-adjustable showerhead

In-room accessibility

Hand-held showerhead

Wheelchair-accessible business center

Wheelchair-accessible fitness center

Activities

Indoor pool access

Outdoor pool

Shopping

Access to nearby indoor pool

Children's pool

Shopping mall

24-hour fitness center

Entertainment

43-inch LED TV

General

Meeting rooms - 8

Computer station

Business center

Ballroom

Front-desk safe

ATM/banking services

Elevator

Free newspapers in lobby

Water dispenser

Banquet hall

English

Indonesian

No plastic coffee stirrers

Rooftop garden

TV in lobby

Vegan dining options

At least 80% lighting from LEDs

Vegetarian dining options

Comprehensive recycling policy

Designated smoking areas (fines apply)

Comprehensive food waste policy

Biodegradable coffee stirrers

Guest Services

Outdoor pool

Free cribs/infant beds

Access to nearby indoor pool

Rollaway/extra beds (surcharge)

Laundry facilities

Children's pool

Daily housekeeping

Change of bedsheets (on request)

Wedding services

Multilingual staff

Concierge services

24-hour front desk

Laundry facilities

Dry cleaning service

Luggage storage

Internet

Available in all rooms: Free WiFi and wired Internet

Available in some public areas: Free WiFi and wired Internet

Outdoors

BBQ grill(s)

Pool sun loungers

Garden

Terrace

Pool umbrellas

Vegetable garden

Policies

Check-in

Check-in start time: 3 pm; check-in end time: midnight minimum check-in age: 17

Check-out

Check-out before noon

Child Policy

Children are welcome. kids stay free! one child 12 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 665500.0 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately idr 260000 for adults and idr 130000 for children airport shuttle fee: idr 490000 per vehicle (one-way, maximum occupancy 4) valet parking fee: idr 50000 per stay rollaway bed fee: idr 665500.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

Mohd Esnu Khalidi

Nov 30, 2025 02:14:32 PM

Review Score: 10

Summary: The front staff Suara and Amy help us a lot. Excellent service

See All Reviews

Room Arrangement

Room Info	Facilities
Family room, 1 Twin, Alternate: bunk beds Room Size: m² 1 Double Bed	General Number of living rooms 0, Number of bedrooms - 0, Shower only, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Suite, 1 Bedroom Room Size: 570 square feet m² 1 King Bed	General Square meters - 53, Number of living rooms 0, Separate bathtub and shower, Number of bedrooms - 0, Turndown service, Ping - 16, Separate sitting area, Square feet - 570, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Premium Room, 1 King Bed Room Size: 431 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 40, Number of bedrooms - 0, Turndown service, Ping - 12.11, Shower only, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 431
Room, 2 Double Beds Room Size: 301 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Square meters - 28, Shower only, Ping - 8.46, Square feet - 301, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Room, 1 King Bed Room Size: 301 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square meters - 28, Shower only, Ping - 8.46, Square feet - 301, Bed count minimum 1, Extra bed count 1, Bed count maximum 1